Refund Policy
At Lipsaa, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. This Refund Policy outlines the terms and conditions for returning products and receiving a refund.
1. 7-Day Refund Window
You may request a refund within 7 days of receiving your order. To be eligible for a refund, the item must meet the conditions outlined below.
2. Eligibility Criteria
To qualify for a refund:
- The product must be unused, unopened, and in original packaging
- The item must be in the same condition as when it was received
- A proof of purchase (order number, receipt) must be provided
3. Non-Refundable Items
The following items are not eligible for a refund:
- Products damaged due to misuse or negligence
- Items without original packaging or accessories
- Clearance or final sale items
- Downloadable software or digital products
4. How to Request a Refund
To start a refund request:
- Contact us at [info@lipsaa.com] within 7 days of delivery
- Include your order number and reason for the return
- Our team will guide you through the return process
- You are responsible for return shipping costs unless the product is defective or we made a mistake.
5. Refund Process
Once your returned item is received and inspected:
- We will notify you of the approval or rejection of your refund
- If approved, a refund will be processed to your original payment method within 5–10 business days
Please note: Shipping charges are non-refundable.
6. Damaged or Defective Items
If you receive a damaged or defective product, contact us within 48 hours of delivery. We’ll arrange a replacement or full refund at no additional cost.
7. Contact Us
If you have any questions about this Refund Policy, please reach out:
📧 Email: info@lipsaa.com